HELP / FAQ
How do I get started?
Check out our SELECTIONS and visit out HOW TO ORDER page for ideas and options. Then drop us an e-mail or fill out our easy PROJECT INQUIRY FORM as best as you can and we will be in touch shortly to walk you through the process. Short of having a shopping cart, we try to make it as easy and fun as possible.
Can my table be customized?
Even though we have standard styles, species, sizes and colors, we build each table to order. That way, if you would like us to quote something different just submit a PROJECT INQUIRY FORM or e-mail us with your questions or ideas. We are happy to assist if we can. Customization may add additional cost which we will go over with you, but some changes such as minor size changes (within a couple inches of our standard sizes) may not add much if any additional cost.
Can I change the size of items that are on your website?
Again, some changes such as minor size changes (within a couple inches of our standard sizes) may not add much if any additional cost. We’ll let you know for sure before you order.
Can I send a picture or sketch of a table, a detail, or even other furniture that I would like to have built out of bamboo or other species?
Can I send a picture or a sketch of a table, a detail, or even other furniture that I would like to have built out of bamboo or another species?
Yes, if we can. Even though we specialize in bamboo tables, if you have another idea that you want us to take a look at we will be happy to do so. Just provide a picture, sketch, basic sizing and any other details, and we’ll let you know if we can create it for you and what it would cost.
Can you match a different color sample that I have or otherwise customize the color?
We can try. Sometimes it won’t be exact but we can usually get pretty close. E-mail or send a PROJECT INQUIRY FORM and let us know you have a different color in mind and we will work with you on a match if we can. If you have a hard sample you can send us, even better. As with our standard colors, some variation (especially when viewing online/digitally) may occur from sample to finished product and should be expected.
Does it cost to match a color sample or customize colors for my order?
Yes, there is typically a 5% upcharge to your order for non-stock colors.
Will you send me a drawing for approval if I order a custom table or piece?
If you customize and order a table or other item from our website, but it is similar to a size listed as one of our standard sizes but modified per your instructions, we will not send a drawing for approval. It is understood that you know what you are getting based on the photos on our site and the size you have requested. If it is an item that is new or that you have modified significantly, we will certainly provide a drawing for signed approval, prior to creating the piece.
Do you only use bamboo?
We specialize in sustainably harvested FSC Certified 100% solid bamboo. Other woods are also available. Please inquire if you would like to visit about options other than bamboo. We also can use recycled or reclaimed materials such as pine barn boards or hardwoods such as walnut.
What makes bamboo eco-friendly, eco-safe, green or sustainable?
The short answer is that bamboo is a rapid renewable resource. It grows up to a foot per day, can be harvested every 5 years as opposed to a traditional forest that can take generations to mature, and it regrows without being replanted. For more information browse the WHY SUSTAINABLE section of our website.
Can I order a Marble Top Table without the marbles?
Yes, you can order it “empty” to put your own items on display (stones, collectibles, etc.) The cost of the marbles and related shipping will not be included in your price.
Can I order a Marble Top Table without the glass top?
Yes, we typically require so for non-local orders. We use standard 1/2 inch thick glass because we like the look. You can even use thinner (1/4 inch or 3/8 inch) if you want. The cost of the glass will not be included in your price. Because glass is costly to pack and ship, we generally do no ship it and recommend you buy it locally. We can provide it for local delivery or pickup.
How deep is the “shelf” or “box” for the Marble Top Table?
It is 1 ½ inches deep below the glass.
Is assembly required?
No, our tables are fully assembled. The legs and rails are glued together with mortise and tenon joints. For our Marble Top tables, set up is easy. Once the table is in place, just add the marbles and carefully place the glass on top. Because shipping larger tables would require removable legs that are not assembled with mortise and tenon joinery, rather a mechanical fastener/bracket in order to avoid freight costs or custom crating, they are not able to be cost-effectively shipped at this time. We will estimate all shipping and packaging for you prior to your order.
What is the easiest way to contact you for a quote or to answer a question?
The quickest way to contact us is to fill out our PROJECT INQUIRY FORM and submit it to us. We will get back to you shortly, usually within 2 or 3 business days. Otherwise e-mail us at email@example.com. We will return your call as soon as we can.
How do I place an order?
Once we’ve been in contact to work out the details of your table, we will provide you a quote. This information will detail your project and should be reviewed. Once the details are confirmed by you, we will then invoice your deposit through Paypal. Payment of deposit constitutes acceptance on your part of all terms and conditions and authorizes Urban Table Works, Inc. to proceed with your order.
We require a 50 percent deposit down at the time of order on standard orders, and 75 percent deposit on custom orders. The remaining balance is due prior to shipping/taking delivery. Make sure to check out our HOW TO ORDER page.
Do you allow returns or exchanges?
If for some reason you are not happy with your table, you can return it undamaged for a full refund or exchange less the cost of shipping (each way). On exchanges, you will receive credit towards a different purchase.
If the new item costs more, you simply make up the difference, if it is less you receive a refund for the difference. Because of individualized nature of custom orders, we typically cannot provide returns or exchanges on those.
How long will it take once I place my order?
Because we build our tables and other furniture to order, we typically require 6-8 weeks to complete and ship your order, but will give you our best estimate at the time of order. If we can do it sooner we will, but we never want to rush a job and we never want to make a promise we cannot keep.
If you have a deadline that is shorter that the quoted lead time, let us know and if there is a way to meet your time frame, we will do our best.
How do I receive my table? What about shipping and delivery?
Smaller tables and items that can be, will be shipped via ground delivery, or local pick up is available with advanced scheduling. For larger tables there are 2 options.
- Local pickup is available with advance scheduling.
- We offer local delivery and setup for an additional charge (varies based on distance and order). We’ll let you know if it’s an option based on your location (generally within a couple hours of southern Wisconsin)
Who pays for shipping?
We arrange delivery to your destination, and add that expense to your invoice. Shipping will be estimated prior to order, but as they are beyond our control may change by time of shipping.
Can I arrange pick-up to avoid delivery and shipping charges?
Local pickup is available with advanced scheduling. We are located near Beloit in southern Wisconsin about 50 miles south of Madison, 70 miles southeast of Milwaukee and 100 miles northwest of Chicago.
What payment methods are accepted?
We accept PayPal. You can set up a PayPal account HERE if you don’t currently have one.
What do we do if there is damage to the table during shipment?
Once you receive your shipment, it is important to inspect it for damage (before the driver leaves if possible). It is important to document any noticeable damage. Be sure to keep all shipping/packing materials (boxes, etc.) as they generally are needed for inspection by the shipping company should a claim be necessary. Let us know immediately and we’ll do what we can to assist and get to work on a replacement if needed, but it will be the responsibility of the receiver to file a damage claim.
Do you provide a guarantee?
We stand behind the quality of our tables and they are built to last. If you’re not completely satisfied with your purchase or any part of your experience, just let us know. We’ll try to make it right. We guarantee our furniture for workmanship for one year.
Exceptions to this guarantee include normal wear and tear, damage by any cause including misuse, neglect or improper maintenance. Glass and marbles are not covered items.
How do I take care of the finish on the furniture?
We recommend dusting with dry, soft cloth or untreated dusting cloth. If needed, use a clean cloth dampened with warm water and mild soap. Never leave water standing on the surface. Never use abrasives or household cleaners other than quality furniture cleaners or polishes.
Avoid directly exposing the table to extensive heat (such as a hot pan), candlewax or acidic fluids as they may affect the finish. Felt pads should be used on items placed on wood surfaces to avoid scratches. Rubber bumpers may discolor the finish.
Note that irregularities in the material such as uneven coloration should be expected and enhance the inherent beauty of the material. Over time, air and sunlight may change the color of the material and finish. Fluctuating temperatures and humidity levels may cause wood to warp, swell or shrink. Maintaining a consistent humidity level will help provide stability.